Monday, June 23, 2003

VNS Update - so i ordered the cow magnets online, figured i'd give my business to a small company here in indiana - TrainTown Hobbies and Crafts in Batesville. apparently that was a bad move on my part - if this had been an ebay transaction, they would've gotten NEGATIVE feedback.

i ordered one package of 2 cow magnets and two sets of "Moo Magnets" - a cow magnet activity kit. ordered online, using my credit card. the total on the final order was 25.80 plus tax and shipping.

the package arrived today - i got one package of 2 cow magnets (ALREADY OPENED and then stapled back together... but wait - their friggin return policy says "merchandise must be unopened" to return it), ONE of the sets of Moo Magnets and then two electric motor kits. what the hell?!?!?!? i looked back in the history in Explorer and never even LOOKED at this page with the electric motors on it.

so the paperwork included with the box says i ordered the one pkg of 2 cow magnets, one Moo Magnet set, and two motor kits - all subtotaled to be $43.83, then with shipping (and NO sales tax, which i knew i had to pay since i AM in indiana) the grand total was $51.78. this is DOUBLE what the website told me i was ordering in the first place!!!!!!!

i've tried calling them numerous times before - they NEVER have answered their toll-free line, i always get the machine. so i called the long distance number today - not gonna answer that one either. arrrrrrrrrrgh! why bother setting store hours if you're not gonna be there to answer the fucking phone?

*UPDATE* - well, they called back, apparently something weird's goin on with their computer, because they got another order from me today...i'm still cranky about the whole thing, but if they refund my credit card properly (including the postage he said he'd credit me for to return the motors) i'll be less cranky...said he didn't charge me sales tax because he doesn't get many in-state orders - better watch out buddy, the IRS will come after ya...i suppose i should cut him a little slack because he's just selling toy choo-choo trains, he doesn't realize that my order was a medical necessity...

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